Emergency Repairs

Only URGENT REPAIRS will be accepted informally but must be confirmed in writing as soon as possible. An emergency repair is only necessary if there is a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure. Some examples are listed below:

• A burst water service or a serious water service leak
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• A failure or breakdown of the gas, electricity or water supply to the property

Other examples are contained in your lease agreement. If such repairs are necessary, you must immediately contact our office using the electronic maintenance request form found on our website or by phoning the office on 07 5354 6012.

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency may be at the tenant’s expense. Other examples of urgent repairs are contained in your lease agreement.

If such repairs are necessary you must immediately contact our office by email using the maintenance request form found below. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below:

Living in QLD tropical storms are a way of life, so it is vital to be prepared for the worst situation. The following guidelines are the best points of contact for any emergency you may face in a storm. We cannot stress enough that contents insurance is the sole responsibility of the tenant, and without it you will be unable to recover any damaged personal belongings in the event of a storm.

How to Handle Damages During a Storm